Frequently Asked Questions
Everything you need to know about NEEWER products, shipping, and support.
What is the standard shipping time for NEEWER orders?
Standard shipping typically takes 3-7 business days depending on your location. We provide tracking information via email as soon as your order leaves our warehouse.
Do NEEWER products come with a warranty?
Yes, most NEEWER products come with a standard 1-year warranty that covers manufacturing defects. You can also register your product on our website to extend your coverage.
What is your return policy for photography equipment?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return authorization.
Are NEEWER lights and accessories compatible with other major brands?
Our products are designed for high compatibility. Most of our flashes, triggers, and lens filters are compatible with major brands like Canon, Nikon, Sony, and Fujifilm. Please check the specific product specifications for compatibility details.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I update the firmware on my NEEWER device?
Firmware updates can be downloaded from our official 'Support' page. Connect your device to your computer via USB and follow the step-by-step instructions provided in the download package.